Monthly Archives: November 2014

Delegation through Responsibility. Authority, Accountability

An organization stands on three pillars of strength. Responsibility, Authority, Accountability. Unless you are literally a one-man army, you have to rely on others down the line to deliver results. The best organizational heads know the benefits of delegation. They pick the … Continue reading

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Rule of Five for Happier Customers

International Customer Week has just been celebrated in organizations across the world (and in DBS India as well), putting a hot focus on the key to success – the customer. Much has been said and written about customer satisfaction. In today’s highly … Continue reading

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