THE COST OF GETTING THAT NEW CUSTOMER
So, you got a new customer? Congratulations! But have you stopped to think what just that new customer cost you? Perhaps you should wait on passing the champagne around till you consider the matter carefully. “You can’t manage what you don’t measure” is good advice. Is that new customer getting you good or poor Return […]
GETTING APPRECIATION FOR YOUR WORK
“Thank you.” These are the two most powerful words an employer can use to motivate his people. But they are often just used mechanically, not as if they meant to show real appreciation. But look at the power of those words. They can encourage, they can motivate, they can earn loyalty and retain talent. “I […]