Delegation through Responsibility. Authority, Accountability

An organization stands on three pillars of strength. Responsibility, Authority, Accountability. Unless you are literally a one-man army, you have to rely on others down the line to deliver results. The best organizational heads know the benefits of delegation. They pick the right person for the job and then resist the temptation to micro-manage. Yes, the CEO can … Read more

Rule of Five for Happier Customers

International Customer Week has just been celebrated in organizations across the world (and in DBS India as well), putting a hot focus on the key to success – the customer. Much has been said and written about customer satisfaction. In today’s highly competitive world, customer satisfaction should be taken for granted. What is really needed is customer delight. … Read more

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