Rule of Five for Happier Customers
International Customer Week has just been celebrated in organizations across the world (and in DBS India as well), putting a hot focus on the key to success – the customer. Much has been said and written about customer satisfaction. In today’s highly competitive world, customer satisfaction should be taken for granted. What is really needed is customer delight. […]
Virtual Office solutions – what start-ups need to get started
How do start-ups get started? A survey shows that what most start-ups need is an office from which to start work from day one. With constraints on capital, they cannot buy or rent office space, specially in a good business location. What many end up doing is working from home or going across to a coffee shop or […]
WHY HIRING A CONFERENCE OR MEETING ROOM MAKES GOOD BUSINESS SENSE
Many offices utilize precious office space for meeting and conference rooms only to discover that they don’t require them as much as they thought. Like guest rooms in a home, they are under-utilized but still need to be maintained and cared for. If you identify with this scenario, you may need to make a hard decision: rent […]
HOW TO GROW YOUR CUSTOMER BASE
At the heart of a successful business are satisfied customers. Growing that customer base is a challenge. But it can be done. Here are some tips that you can adopt to help your business grow. 1. Focus on the right customers and do everything you can not only to keep […]
HOW TO BE AN IMAGE-MAKER
With so many products and services in the market, what usually makes the difference is the image you project for your business. An image is a cluster of impressions and perceptions, often hard to define but it does influence the way your clients or prospects think of your company and is an important deciding factor when it […]
IS YOUR BUSINESS LOCATION NEIGHBOURHOOD-FRIENDLY?
Choosing a location for your business generally has three main considerations – proximity to customers, suppliers and employees. Other issues are easy transport and parking facilities,proximity to competitors and affiliated businesses which could impact your business. Depending on the nature of the business, you need a location with ready access […]
Pitching your idea to investors …. in 30 minutes or less
You have a great business idea. Very soon it will become clear to you that to turn that idea into concrete reality will mean raising capital. You will need to sell the idea to investors. And usually you get a window of 30 minutes or less to make your pitch. […]
THAT FIRST YEAR AS AN ENTREPENEUR
Remember your first year as an entrepreneur? Or would you rather forget it? That was when you let yourself get wet behind the ears and learnt many lessons, mainly through trial and error. Ouch, some things still hurt! Here are some lessons all new entrepreneurs- can benefit from. They […]
WHAT BUSINESS CAN LEARN FROM FOOTBALL FRENZY.
The World Cup in Brazil has taken football frenzy to a new high. So what better time to consider what business people can learn from this exciting game? Those 90 minutes could be worth a lifetime of learning. 1. Have a goal – and defend it with your life. Don’t let anyone stop you from achieving the goal […]
Shared Office vs Home Office
So, you’ve taken the leap. You have decided to give up working for others and start a business on your own. You have the determination and the drive – and are willing to do what it takes to make a success of your business. At this juncture, it is likely that you will need to take a […]